Frequently asked questions
Clear answers before you book.
Review the service purpose, limits, booking process, family participation, payment, video access, and support.
Does MD Live Advice diagnose or treat medical conditions?
No. The service provides education and healthcare navigation. It does not diagnose, treat, prescribe, provide emergency care, or replace a treating physician.
Will a physician review my medical records?
Yes. Relevant records can be submitted for review — see Services & Pricing.
Is this a second opinion?
No. Physicians explain healthcare language, common pathways, and questions to ask. They do not provide a second opinion or direct your treatment.
What happens in an emergency?
Call 911 immediately. MD Live Advice does not monitor emergency messages or provide emergency care.