Text message (SMS) program & opt-in policy

Program name: MD Live Advice appointment notifications and account security codes.

How you opt in

You provide your mobile phone number yourself, on this website: when you create your account at the end of the booking flow, while completing your medical intake for a video visit, or later in your account profile. Consent is given only by actively checking an unchecked-by-default checkbox next to the number. A mobile number is required to use our service (we need a way to reach you about your visit), but ticking the text-message box is optional and it is unchecked by default. Consent to receive text messages is not a condition of purchase — without it we contact you by email and phone call only.

To see the opt-in for yourself: open www.mdliveadvice.com/book, tick “None of the above” on the safety screen and press Continue. The account form on the next page carries exactly the field and checkbox reproduced below. No sign-in and no email are needed to reach it.

Mobile number I agree to receive appointment and account-security text messages from MD Live Advice at this number. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our SMS Policy and Privacy Policy.

A read-only copy of the live consent step, shown here so the exact wording can be checked without creating an account. On the real form the box is unchecked by default, just as it is here.

You can withdraw consent at any time by unchecking the box in your account profile or by replying STOP to any message.

What we send

Transactional healthcare messages only — never marketing:

One-time login / security codes
Appointment scheduled confirmations
Appointment reminders (day before, and when it's time to join)
Appointment rescheduled or cancelled notices
A notice that a new secure message is waiting in your patient portal (the message content itself is never sent by SMS)

The fine print

Message frequency varies with your appointment activity (typically 2–5 messages per scheduled visit).
Message and data rates may apply, depending on your mobile plan.
Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us below.
We never sell or share your phone number with third parties for marketing. See our privacy policy and terms of use.
Opting out of SMS does not affect your care — we will use email and phone calls instead.

Contact

MD Live Advice
(520) 334-0370 · care@mdliveadvice.com
Monday-Friday, 8am-8pm (Arizona time) - actual availability varies